Questions concerning your PCR results? You can contact us by e-mail:
Or by phone:
+31 (0)77 7703374 (chose option 1).
Always provide your test kit ID number when emailing or calling us. You can find the test kit ID in the Consentry app. Without this number we can’t help you since we don’t have access to your personal data.
As a general rule;
For “next day results” you can expect your results before 18:00 hours,
For “same day result” you can expect your results before 21:00 hours,
So if you didn’t received your result before 21:00 there is no need to contact us yet. When in doubt about the agreed deadline of your test, please contact your testing facility first.
Our helpdesk is available by email (firstname.lastname@example.org) at the times below:
Monday to Friday 8:00 – 22:00
Saturday and Sunday 9:00 – 20:00
After these hours, feel free to send us an email with your questions and the helpdesk will answer them the first thing in the morning.